Privacy Policy
Effective Date: July 9, 2026
At The Arlington Fixer LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our administrative team, dispatchers, or our Receptionist Service (whether automated, live, or third-party) interacting with our Jobber customer relationship management platform.
1. Information We Collect
When you call, text, or interact with our receptionist or scheduling system, we may collect the following personal information to serve you:
Contact Information: Name, phone number, email address, and physical service/billing address.
Service Details: Information regarding your property, the nature of the service request, project scope, and history.
Payment Details: Credit card numbers or billing details if you deposit or pay for a booking through the receptionist (processed securely via our integrated payment processors like Jobber Payments/Stripe).
Call Recordings & Texts: We or our receptionist service provider may record phone calls or log text messages for quality assurance, training, and accurate job dispatching.
2. How We Collect Your Information
We collect data directly from you when you:
Speak with a live receptionist or leave a voicemail.
Text our business tracking lines.
Submit an online booking or request form that routes directly to our receptionist desk or Jobber client hub.
3. How We Use Your Information
We use the information collected by our receptionist team to:
Schedule appointments, send quotes, and dispatch field technicians.
Log your customer profile into our Jobber platform for job tracking and invoicing.
Send appointment reminders, updates, and follow-up text messages or emails.
Process payments for services rendered.
4. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third-party service providers necessary to run our business:
Jobber (Service Scheduling CRM): Data collected by the receptionist is securely input and stored within the Jobber ecosystem to manage your account and workflow.
Receptionist Service Providers: If we utilize a third-party virtual receptionist service, they act as a data processor strictly bound by confidentiality terms to handle calls on our behalf.
Payment Processors: To securely handle transactions without storing your raw financial data on our servers.
Legal Compliance: If required by law, subpoena, or to protect the safety and rights of our business and clients.
Important Note on SMS/Mobile Data: > We comply strictly with wireless carrier guidelines. Mobile information, opt-in data, and text messaging consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your information within our receptionist dashboards and Jobber accounts. However, please note that no method of transmission over the internet or telephone is 100% secure.
6. Your Choices and Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request that we correct inaccurate or incomplete information.
Opt-out of promotional text messages or emails at any time by replying "STOP" or clicking "Unsubscribe."
Request deletion of your data (subject to legal or contractual retention requirements, such as outstanding invoices).
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our receptionist integrations or data practices. The updated version will be indicated by the "Effective Date" at the top.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how our receptionist handles your data, please contact us at:
Business Name: The Arlington Fixer LLC
Email: fixit@thearlingtonfixer.com
Phone: 601-493-4597
Address:303 Arlington Ave, Natchez, MS 39120